Fg64 Privacy Policy – Your data is safe with us

1 What data we collect

We collect certain necessary information when you register and use the fg64 platform. The primary purpose is to provide you with a secure, high-quality service. We always limit collection to the minimum information required.

• Voluntarily provided data: information you submit during registration, KYC, support tickets, and similar processes.
• Automatically collected data: from cookies, log files, and device sensors.
• Information from third parties: received from payment providers or identity verification services.

2 Purpose of data collection

Fg64 collects your data solely to improve our services and provide you with a safe gaming experience. We never use your information for unrelated purposes.

• Account creation and management: for registration, login, and account verification.
• Payment Processing: to securely handle deposits and withdrawals.
• Customer support: to resolve your issues quickly and provide assistance.
• Fraud Prevention: to detect suspicious activity and maintain platform security.
• Legal compliance: to meet Anti-Money Laundering (AML) and other regulatory requirements.
• Personalized Experience: to suggest games and offers tailored to your preferences.
• Communications: to send important updates, promotions, and security-related notifications.

3 Cookies & tracking

Fg64 uses cookies and similar tracking technologies to improve the platform. Cookies are small data files stored in your browser that help recognize you on your next visit.

• Essential Cookies: Essential for login sessions and security — cannot be disabled.
• Performance Cookies: Used to monitor platform speed and performance.
• Functional Cookies: Helps remember your language preferences and settings.
• Analytics cookies: Helps us understand how users interact with the platform.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

4 Data sharing policy

Fg64 never sells your personal information to third parties. However, data may be shared in the following specific circumstances:

• Legal obligations: When required by a court order or a lawful request from a government authority.
• Payment Providers: Limited data shared with bKash, Nagad, Rocket, and similar providers to process transactions.
• Security Partners: With trusted partners for fraud detection and cybersecurity.
• Regulatory Authority: Information required to meet licensing authority requirements.

5 Data Retention Period

Fg64 retains your data only for as long as necessary or as required by law. Certain information may be kept for a defined period even after an account is closed.

6 Your rights

Under fg64's privacy policy, you hold several important rights. Contact our support team at any time to exercise them.

• Right to access: You have the right to know what data we hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated.
• Right to erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may object to your data being used for specific purposes.
• Right to data portability: You may request your data in a portable format (CSV/JSON).
• Right to object: You have the option to opt out of your data being used for marketing purposes.

7 Children's Privacy

Fg64 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors (under 18). If we become aware that a minor has created an account, it will be immediately closed and all associated data will be deleted.

If a parent or guardian suspects their child has created an account on fg64, please contact our support team immediately. We will take swift action.

8 Third-Party Links

The fg64 platform may occasionally reference third-party services. fg64 is not responsible for their privacy practices. Always review the privacy policy of any third-party service before using it.

9 Security Measures

Fg64 uses industry-leading security technology to protect your data. Our security systems are regularly audited and updated.

• 256-bit SSL/TLS encryption – all data transfers are fully secured.
• Two-Factor Authentication (2FA) – an additional layer of security for your account.
• Multi-Layer Firewall – fully blocks unauthorized access.
• Regular Security Audits – conducted by independent third-party specialists.
• DDoS protection – ensuring platform stability at all times.
• Encrypted database – all stored data is kept in fully encrypted form.

Keep in mind, however, that no online platform can guarantee 100% internet security. Please keep your password confidential and report anything suspicious to us immediately.

10 Policy Changes

Fg64 reserves the right to update this privacy policy at any time. If significant changes are made, we will notify you via your registered email or through a notice on the platform.

• Email notifications will be sent for major changes.
• An update notice will be displayed when you log in to the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact

For any questions, requests, or concerns regarding our privacy policy, please contact our dedicated privacy team. We aim to respond as quickly as possible.

• Email: [email protected]
• Live Chat: available at the bottom-right corner of the platform.
• Support Hours: 7 days a week, 24 hours a day.
• Response Time: typically within 24–48 hours.